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Groundsure.io - product ordering

What products can I order?

The following products are available to order in groundsure.io

  • Groundsure Insight (with Fire Insurance Plans included where available)
  • Enviro Insight
  • Geo Insight
  • Map Insight
  • Map Insight - GIS
  • Enviro + Geo Insight - GIS
  • Fire Insurance Plans (where available) 
  • Consultants mining report
  • CON29M Official Coal Mining Search - Commercial
  • Groundsure GeoRisk (Commercial)
  • Groundsure GeoRisk + (Commercial)
  • Cheshire Salt Search
  • Radon Check
  • Emapsite Utility reports
  • Apogee Utility reports
  • Site plans
  • Location plans
  • Custom Plans
  • OS MasterMap
  • OS VectorMap Local
  • Siteguard Climate
  • Groundsure Review
  • Groundsure Floodview
  • Groundsure Planview
  • Energy and Transportation (Commercial)
  • Regulated Stone Mining Search
  • Regulated Metalliferous Mining Search

The product I want is not available on Groundsure.io, what do I do?

If you cannot find the report you need or struggling to understand which report is right for you, our team would be happy to help. Contact our Business Development Managers at insights@groundsure.com who will be happy to talk through your requirements with you.

Why do I need to define a site to purchase a report?

All of our reports use a site to generate the map extracts within the reports and determine the distance to specific features within your report.

I'm not sure which report I need. How can I tell what is required for my site?

When you have drawn a site boundary and go to the products page, you will see Alerts at the top of the page. This will list possible impacts to your site. There are currently 9 alert services that can be triggered for your site

  • Flood
  • Coal Mining
  • Non-coal Mining
  • Cheshire Brine
  • Ground Stability
  • Radon
  • Energy
  • Transport
  • Planning

Depending on what alerts are triggered for your site, will determine the products that we recommend to you. You will be able to match the content on the recommend reports to the alerts using the icons. 

I have drawn a site and added a report to the basket but the checkout button is not enabled. Have I done something wrong?

For the checkout button to be enabled you need to have defined a site, with an address and have a product in the basket. If you have not used the search functionality on the Home page to find your site, you may need to add an address or location. You can do this from the product catalogue by clicking the text box under the map on the product page and typing the address you want to appear on your report.

What does POA stand for?

POA means Price on Application. It is used when we do not have a pricing structure for your chosen report based on the site you have defined. You can talk to our account managers using the provided details when attempting to checkout who can work through your requirements with you and determine the best way to proceed.

I've realised I have made a mistake on my site definition. Do I have to start all over again?

Not at all! You can edit the site boundary on the map within the product catalogue. Use the polygon tool on the map to move the nodes of the drawn polygon and adjust your site how you need to. You can right click a node to delete it and click the smaller notes on the middle of line segments to add a new node.

I searched for a nearby address to find my site but it’s not the address I want to appear on my report. Is it possible to change this?

Of course! On the product catalogue page where you see a map of your site and the address below this you can click on the text box, which will allow you to change the necessary part. Press enter to save your changes. Clicking X within the textbox  will revert back to the original address.

Is there a quicker way of finding the product I need without having to scroll down the entire list?

There are several ways you can find the product you need. Below the featured product is a product search which allows you to type the name of the report you are looking for. There are also product filtering options which allow you to select key themes that are products cover and see what products are available.

I cannot see the Siteguard Climate report I need for a specific lender. How do I order this.

Instead of presenting 4 separate products for Siteguard Climate we have combined these into one product. When you click `Select Options` you will be able to select whether the report is for a specific lender before completing the site use and site concerns questions.

What is the difference between OS MasterMap and OS VectorMap Local?

Both products can be used for backdropping mapping where the main difference is the level of detail shown. OS MasterMap has a mapping scale from 1:1250 to 1:10,000 so provides a high level of detail. As well as being used as a backdrop map it can also be used to undertake data analysis.

OS VectorMap Local has a map scale of 1:10,000 and the main purpose is a lower detail contextual backdrop map.

What is the difference between OS VectorMap Local - Vector and OS VectorMap Local - Raster?

Vector and Raster represent the data that is supplied in the product. Vector presents that map data as points, lines and polygons. Raster is an image and is georeferenced, which means it contain location information. You can load VectorMap Local - Raster into a GIS system and it will load the map in the correct geographical local.

Is there a difference between OS MasterMap - Image and OS VectorMap Local - Raster?

The .png format for OS MasterMap - Image does not contain location information. This means if you were to load it into a GIS system, the software would not be able to load it in the correct geographical location that it represents. OS VectorMap Local - Raster does contain location information so can be loaded in it's correct geographical location within the GIS system of your choice.

How do I save my basket?

You can save your site once you have drawn it on the home page by clicking the save site button. Any items you add to the basket will also be stored with the saved site.

Am I able to add another email address to the order for them to receive the order?

When you get to the Confirm and pay page, tick the `Add additional email address` checkbox to open a textbox where you can type the email you would also like to send the report to.

What is the Reference used for within the checkout?

Each order needs a unique description to define it. It allows you to easily identify the report within your order history. If you are a customer that receives a monthly invoice these will also be listed on your monthly invoice as a way to distinguish your orders. The reference can be used to capture your Purchase Order Number if you have one.

I need to change my order reference, how do I do this?

In some instances we can change your order reference once you have ordered a report. Contact our Customer Service team by either calling 01273 257755 or emailing info@groundsure.com, to discuss.

How can I create a new order based on the site of a previous order?

This is possible using the Recreate order option within the Order History. Find the order that you want to use as the basis for the new order in the Order History page and give view details. Within this page is a button called Recreate order which will take you to the product page, with the site and address of the previous order auto-populated.